Deliveries to Belgium are free of charge. Deliveries to Europe are shipped in 24 hours with DHL during working days, and cost 15 € for UK and France, 25 € for the rest of Europe. Deliveries to Hong Kong and Singapore are shipped with DHL in 3 working days and cost 35 €. For deliveries to the rest of the world please contact us. On privates sales period deliveries might take longer. 

If you are not satisfied with your Jaleo online purchase, you can send it back to us for an exchange, or refund.  
Please email us at info@jaleohk.com stating your name, invoice number, date of purchase and the reason for your exchange. All merchandise accepted for refund or exchange must be unworn.
Returns must be made within 20 days of purchase date.  You will need to pay the return shipping costs and we recommend you send exchange/return items back to us via registered post as we are not responsible for missing packages.  
For returns / exchanges please send the items to Jaleo HK Ltd, att: Cristina Constans, 149 Rue Franz Merjay, 1050 Ixelles, BELGIUM.
 
Exchanges will be delivered at no extra shipping cost and returns will be refunded back to your credit card.

Jaleo does not accept returns and will not provide reimbursements on discounted items.